Frequently Asked Questions


Payment Methods:
Payments accepted through all major credit/debit card companies. Flexible payment plans are available with a 50% deposit and you can make payments at your leisure while your den order is processing. We prefer Venmo, CashApp, ApplePay, or check by mail. Deposits are not refundable. 

Venmo: @DLDens
CashApp: $DLDens
ApplePay: (254)289-9334

Check by mail: 2040 Howard Loop, Suite A, Salado Texas, 76571

Client Waitlist:
Our average turn-around time is 12 weeks. Deposits secure your place in line. We also offer priority rush delivery upgrade if you need your crate sooner than standard delivery time (based on availability).

Handmade Disclaimer:
Our dens are handcrafted with care and attention to detail. All handmade items may contain visible variations or imperfections that make your den order unique! They have no effect on the functionality of our products. Please treat with care. Thank you!

Delivery Policy:
Dog Lady Dens offers professional freight delivery on all orders. Orders are delivered to you fully assembled (with the exception of any furniture feet, they screw on). Orders come fully foam/shrink wrapped, boxed, and palleted. Please plan on having someone to help you unload your kennel because the freight company will not come into your home. 

*Discounts are available for picking up your order. 

**Free delivery limited to the contiguous US. 

International Shipping:
Please email us at dogladydens@gmail.com if you’re interested in international delivery. Additional shipping fees may range from $500-$1500.

Military/First Responders Discount:
Dog Lady Dens proudly offers discounts to military and first responders (police officers, firefighters, and paramedics). Please send a picture of your state-issued ID or military identification to dogladydens@gmail.com for $100 off your order. Thank you for your service!

Crate Pans:
Dog Lady Dens are built to accommodate standard crate pans that come with the common wire crates. (Crate pans are not included with your den purchase). We recommend the Frisco Crate Pans available at chewy.com. 

24" - 22.8 x 15.6 inches

30" - 28.75 x 18 inches

36" - 35 x 22.65 inches

42" - 41 x 27 inches

48" - 46.85 x 29 inches

Repairs:
Dog Lady Dens is not liable if your dog chews up their den. We are however, happy to send replacement parts. Most pieces are available for purchase if you need to replace them.​ (*If you are concerned with your dog chewing, we suggest purchasing our interior chew guard to help deter them from chewing the wood.)

Return Policy:
Due to our extensive client waitlist, all Dog Lady Den orders are final sale. 

Quotes:
Original quotes are valid for up to 30 days. While we make every effort to provide you the most accurate and up-to-date quotes, all prices and product availability are subject to change without notice. 

Terms & Conditions:
Checking the box that you’ve read these conditions is required upon checkout. Thanks!

dogladydens@gmail.com
(254)300-1665
Salado, TX 76571

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