Frequently Asked Questions
Interior Den Measurements:
Small: 23.5"Lx16.5"Wx23.5"H
Medium: 29.25"Lx18.5"Wx23.5"H
Large: 35.5"Lx23.25"Wx28.5"H
XL: 41.5"Lx27.5"Wx28.5"H
XXL: 47.5"Lx29.5"Wx33.5"H
Colossal: 53"Lx30"Wx38.5"H
Payment Methods:
Payments accepted through all major credit/debit card companies. We offer flexible payments via PayPal or Klarna. Flexible payment plans allow you to break up your payments over 6-18 months. *Venmo, CashApp, and ApplePay accepted via third party apps.
Client Waitlist:
Our client waitlist is currently 16-18 weeks for completion from the time you place your order. Once your order leaves our shop the average turn around time is 3-7 business days for delivery. We include professional delivery service on all of our orders. (**Rush priority is available if you need your crate sooner than standard delivery). While we try to be as accurate as possible with estimated completion times, delays may occur due to production, supply chain, weather, shipping, or other unforeseen events. Email updates will be provided.
Handmade Disclaimer:
Our dens are handcrafted with care and attention to detail. All handmade items are constructed using vintage style wood and will contain visible variations to include knots, grains, or rustic imperfections that make each den order unique. We work to enhance the natural beauty of the wood when creating your custom order. Color schemes will contain visible variations in tone due to different grains and textures of the natural wood. All orders are finished with a matte waterproof/scratch resistant topcoat to help protect your den against accidents and scratches. (We also recommend lining your den with pet beds or standard crate pans. Check out the FAQ page for interior sizing information.)
Delivery Policy:
All orders are shipped fully assembled with the exception of furniture feet, they screw on. (Low-profile locking casters included on larger models.) All orders include professional delivery service. Standard delivery is residential curbside service. Inside delivery service is available by request. Once your order leaves our shop the average delivery completion time is 3-7 business days. Delivery completion times vary based on location. Standard delivery service is residential curbside service, assistance unloading upon arrival may be required. Plan to have at least one-person home to help you as most orders are very heavy. The best place to carry your new den is going to be on the underside of the sides where the rebar meets the wood, or from the bottom of the den. DO NOT lift/carry your den by the top or rebar. DO NOT drag crate across the floor. Please note, it will be your responsibility to set up delivery appointments, and inspect your delivery for signs of shipping defects.
*Discounts are available for picking up your order.
**Free delivery limited to the contiguous US.
International Shipping:
Please email us at dogladydens@gmail.com if you’re interested in international delivery. Additional shipping fees may range from $500-$1500.
Military/First Responders Discount:
Dog Lady Dens & Designs proudly offers discounts to military and first responders (police officers, firefighters, and paramedics). Please send a picture of your state-issued ID or military identification to dogladydens@gmail.com for $100 off your order. Thank you for your service!
Crate Pans:
Dog Lady Dens are built to accommodate standard crate pans that come with the common wire crates. (Crate pans are not included with your den purchase). We recommend the Frisco Crate Pans available at chewy.com.
24" - 22.8 x 15.6 inches
30" - 28.75 x 18 inches
36" - 35 x 22.65 inches
42" - 41 x 27 inches
48" - 46.85 x 29 inches
Pet Beds:
There are numerous companies on ETSY that offer a great selection of custom made dog beds. Here are a few of our favorites,
https://www.etsy.com/shop/AdoreCustomPetBeds
Interior Dimensions:
Small: 23.5"x16.5"
Medium: 29.25"x18.5"
Large: 35.5"x23.25"
XL: 41.5"x27.5"
XXL: 47.5"x29.5"
Colossal: 53"x30"
Repairs:
Dog Lady Dens & Designs, LLC is not liable if your dog chews up their den. If you are concerned with your pup chewing, we suggest purchasing our interior chew guards and/or spraying your den with a no chew dog spray such as apple cider vinegar to help deter them from chewing the wood. Replacement parts are available for purchase if required. Dog Lady Dens & Designs, LLC is not liable if your dog chews their den.
No Refunds/Returns Policy:
Due to our dens being custom made to order, all orders are final sale. We process orders upon receiving purchase confirmation. All orders and deposits are final once a purchase confirmation is submitted. Updates to an order, such as color changes, may be requested but are not guaranteed. We do not issue refunds for delays caused with shipping.
Terms & Conditions:
Please carefully read Dog Lady Dens & Designs, LLC "Terms of Use" before shopping and/or purchasing from our shop. By purchasing from Dog Lady Dens & Designs, LLC, you acknowledge that you have read, understand, and agree to be bound by all the terms set forth in our "Terms of Use".
