Frequently Asked Questions
Interior Den Measurements:
Small: 23.5"Lx16.5"Wx23.5"H
Medium: 29.25"Lx18.5"Wx23.5"H
Large: 35.5"Lx23.25"Wx28.5"H
XL: 41.5"Lx27.5"Wx28.5"H
XXL: 47.5"Lx29.5"Wx33.5"H
Colossal: 53"Lx30"Wx38.5"H
Payment Methods:
Payments accepted through all major credit/debit card companies. We offer flexible payments via PayPal or Klarna. Flexible payment plans allow you to break up your payments over 6-18 months. *NEW Venmo, CashApp, and ApplePay accepted via third party apps.
Client Waitlist:
Our client waitlist is currently 4-6 weeks for completion from the time you place your order. Once your order leaves our shop the average turn around time is 8-14 days for delivery. We include professional freight shipping with tracking on all of our orders. (**Rush priority is available if you need your crate sooner than standard delivery).
Handmade Disclaimer:
Our dens are handcrafted with care and attention to detail. All handmade items may contain visible variations or imperfections that make your den order unique! They have no effect on the functionality of our products. Please treat with care. Thank you!
Delivery Policy:
Dog Lady Dens & Designs offers professional freight delivery on all orders. Orders are delivered to you fully assembled. Orders come gift wrapped, boxed, and palleted. Standard delivery is residential curbside. Please plan on having someone to help you unload your kennel because the delivery company will not come into your home. White glove in-home delivery is available for an additional service fee.
*Discounts are available for picking up your order.
**Free delivery limited to the contiguous US.
International Shipping:
Please email us at dogladydens@gmail.com if you’re interested in international delivery. Additional shipping fees may range from $500-$1500.
Military/First Responders Discount:
Dog Lady Dens & Designs proudly offers discounts to military and first responders (police officers, firefighters, and paramedics). Please send a picture of your state-issued ID or military identification to dogladydens@gmail.com for $100 off your order. Thank you for your service!
Crate Pans:
Dog Lady Dens are built to accommodate standard crate pans that come with the common wire crates. (Crate pans are not included with your den purchase). We recommend the Frisco Crate Pans available at chewy.com.
24" - 22.8 x 15.6 inches
30" - 28.75 x 18 inches
36" - 35 x 22.65 inches
42" - 41 x 27 inches
48" - 46.85 x 29 inches
Pet Beds:
There are numerous companies on ETSY that offer a great selection of custom made dog beds. Here are a few of our favorites,
https://www.etsy.com/shop/AdoreCustomPetBeds
Interior Dimensions:
Small: 23.5"x16.5"
Medium: 29.25"x18.5"
Large: 35.5"x23.25"
XL: 41.5"x27.5"
XXL: 47.5"x29.5"
Colossal: 53"x30"
Repairs:
Dog Lady Dens is not liable if your dog chews up their den. We are however, happy to send replacement parts. Replacement parts are available for purchase if you need to replace them. (*If you are concerned with your dog chewing, we suggest purchasing our interior chew guard to help deter them from chewing the wood.)
No Refunds/Returns Policy:
Due to our dens being custom made to order, all Dog Lady Den orders are final sale.
Terms & Conditions:
Please carefully read Dog Lady Dens & Designs, LLC "Terms of Use" before accessing, purchasing from, or using our site. Checking the box that you’ve read these conditions is required upon checkout.
