Frequently Asked Questions

Interior Crate Measurements:

Small: 23.5"Lx16.5"Wx23.5"H

Medium: 29.25"Lx18.5"Wx23.5"H

Large: 35.5"Lx23.25"Wx28.5"H

XL: 41.5"Lx27.5"Wx28.5"H

XXL: 47.5"Lx29.5"Wx33.5"H

Colossal: 53"Lx30"Wx38.5"H

Payment Methods:
Payments accepted through all major credit/debit card companies. Flexible payment plans are available on our Etsy shop via Klarna at checkout! Choose from a variety of platforms including Venmo, CashApp, ApplePay, and check by mail. Please note, deposits are not refundable. Payment due in full prior to shipment or flexible payments via Klarna may be set up. 

Venmo: @DLDens
CashApp: $DLDens
ApplePay: (254)289-9334

Check by mail: 2040 Howard Loop, Suite A, Salado Texas, 76571

Client Waitlist:
Our client waitlist is currently 6-8 weeks for completion from the time you place your order. Once your order leaves our shop the average turn around time is 8-14 days for delivery. We include professional freight shipping with tracking on all of our orders. (**Rush priority is available if you need your crate sooner than standard delivery).

Handmade Disclaimer:
Our dens are handcrafted with care and attention to detail. All handmade items may contain visible variations or imperfections that make your den order unique! They have no effect on the functionality of our products. Please treat with care. Thank you!

Delivery Policy:
Dog Lady Dens offers professional freight delivery on all orders. Orders are delivered to you fully assembled (with the exception of any furniture feet, they screw on). Orders come gift wrapped, boxed, and palleted. Please plan on having someone to help you unload your kennel because the freight company will not come into your home. 

*Discounts are available for picking up your order. 

**Free delivery limited to the contiguous US. 

International Shipping:
Please email us at if you’re interested in international delivery. Additional shipping fees may range from $500-$1500.

Military/First Responders Discount:
Dog Lady Dens proudly offers discounts to military and first responders (police officers, firefighters, and paramedics). Please send a picture of your state-issued ID or military identification to for $100 off your order. Thank you for your service!

Crate Pans:
Dog Lady Dens are built to accommodate standard crate pans that come with the common wire crates. (Crate pans are not included with your den purchase). We recommend the Frisco Crate Pans available at 

24" - 22.8 x 15.6 inches

30" - 28.75 x 18 inches

36" - 35 x 22.65 inches

42" - 41 x 27 inches

48" - 46.85 x 29 inches

Pet Beds:
There are numerous companies on ETSY that offer a great selection of custom made dog beds. Here are a few of our favorites,
Interior Dimensions:
Small: 23.5"x16.5"
Medium: 29.25"x18.5"
Large: 35.5"x23.25"
XL: 41.5"x27.5"
XXL: 47.5"x29.5"
Colossal: 53"x30"

Dog Lady Dens is not liable if your dog chews up their den. We are however, happy to send replacement parts. Most pieces are available for purchase if you need to replace them.​ (*If you are concerned with your dog chewing, we suggest purchasing our interior chew guard to help deter them from chewing the wood.)

No Refunds/Returns Policy:
Due to our dens being custom made to order, all Dog Lady Den orders are final sale. 

Original quotes are valid for up to 30 days. While we make every effort to provide you the most accurate and up-to-date quotes, all prices and product availability are subject to change without notice. 

Referral Program:
Receive $50 off your current order if you refer a friend and they place a new order within two weeks of your purchase date! Make sure to have them put your name in the comment field at checkout so we can give you credit for your referral! Spread the word by sharing a link to our website, facebook, and instagram pages.

Terms & Conditions:
Please carefully read Dog Lady Dens "Terms of Use" before accessing, purchasing from, or using our site. Checking the box that you’ve read these conditions is required upon checkout.
Salado, TX 76571

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