Last updated April 27, 2021
IMPORTANT: ALL USERS MUST READ THESE TERMS
Our orders are handcrafted with care and attention to detail. All handmade items are constructed using vintage style wood and will contain visible variations to include knots, grains, or rustic imperfections that make each order unique. We work to enhance the natural beauty of the wood when creating your custom order. Color schemes will contain visible variations in tone due to different grains and textures of the natural wood. All orders are finished with a matte waterproof/scratch resistant topcoat to help protect your order. (We also recommend lining your den with pet beds or standard crate pans. Check out the FAQ page for interior sizing information.)
If you are concerned with your pup chewing on their new den, we suggest purchasing our interior chew guards and/or spraying your den with a no chew dog spray such as apple cider vinegar to help deter them from chewing the wood. Replacement parts are available for purchase if required. Dog Lady Dens & Designs, LLC is not liable if your dog chews their den.
All Orders Are Final:
Dog Lady Dens & Designs, LLC processes orders upon receiving purchase confirmation. All orders and deposits are final once a purchase confirmation is submitted. Updates to an order, such as color changes, may be requested but are not guaranteed. While we try to be as accurate as possible with estimated completion times, delays may occur due to production, supply chain, weather, shipping, or other unforeseen events. Email updates will be provided.
All orders are shipped fully assembled with the exception of furniture feet, they screw on. (Low-profile locking casters included on larger model dens.) All orders include professional delivery service. Standard delivery is residential curbside service. Inside delivery service is available by request. Once your order leaves our shop the average delivery completion time is 3-7 business days. Delivery completion times vary based on location. Standard delivery service is residential curbside service, assistance unloading upon arrival may be required. Plan to have at least one-person home to help you as most orders are very heavy. The best place to carry your new order is going to be on the underside of the sides where the rebar meets the wood, or from the bottom. DO NOT lift/carry your den by the top or rebar. DO NOT pull or drag crate across the floor. Please note, it will be your responsibility to set up delivery appointments, and inspect your delivery for signs of shipping defects.
All Dog Lady Dens & Designs, LLC orders are final sale. We have a strict no-return policy and reserve the right to replace or restore orders if necessary. If you believe you have received a defective/damaged item or incorrect order, you must contact Dog Lady Dens & Designs, LLC within 24 hours of receipt along with a photo of the defect or damages. Dog Lady Dens & Designs, LLC will contact you within three business days to discuss the defect or damages and the best course of action to correct it. If the item was damaged during shipping Dog Lady Dens & Designs, LLC reserves the right to replace or restore the piece of furniture to include replacement parts. Please note, for damages we will need pictures of the item on the day of delivery. Have the delivery driver notate the damage on the “Bill of Landing”. We will need a copy of all information to file a damage claim with the delivery carrier.