IMPORTANT: ALL USERS MUST READ THESE TERMS

 

Please carefully read Dog Lady Dens & Designs, LLC "Terms of Use" before shopping and/or purchasing from our shop. By purchasing from Dog Lady Dens & Designs, LLC, you acknowledge that you have read, understand, and agree to the legally binding contract of all the terms set forth in our "Terms of Use".

 

Handmade Disclaimer:

Our dens are handcrafted with care and attention to detail. All handmade items are constructed from handpicked southern knotty pine and will contain visible variations to include knots, grains, or rustic imperfections that make each den order unique. We work to enhance the natural beauty of the wood when creating your custom order. Color schemes will contain visible variations in tone due to different grains and textures of the natural wood. All orders are finished with a matte waterproof/scratch resistant topcoat to help protect your den against accidents and scratches. (We also recommend lining your den with pet beds or standard crate pans. Check out the FAQ page for interior sizing information.)

 

Chewing:

If you are concerned with your pup chewing on their new den, we suggest purchasing our interior chew guards and/or spraying your den with a no chew dog spray such as apple cider vinegar to help deter them from chewing the wood. Replacement parts are available for purchase if required. Dog Lady Dens & Designs, LLC is not liable if your dog chews their den.

 

All Orders Are Final:

Dog Lady Dens & Designs, LLC processes orders upon receiving purchase confirmation. All orders and deposits are final once a purchase confirmation is submitted. Updates to an order, such as color changes, may be requested but are not guaranteed. While we try to be as accurate as possible with estimated completion times, delays may occur due to production, supply chain, weather, shipping, or other unforeseen events. Email updates will be provided. 

 

Shipping/Delivery:

All orders are shipped fully assembled with the exception of furniture feet, they screw on. All orders include professional delivery service. Once your order leaves our shop the average delivery completion time is 3-7 business days. Delivery completion times vary based on location. Standard delivery service is residential curbside service, assistance unloading upon arrival may be required. Plan to have at least one-person home to help you as most orders are very heavy. The best place to carry your new den is going to be from the bottom of the den. DO NOT lift/carry your den by the top or rebar. DO NOT drag crate across the floor. Please note, it will be your responsibility to set up delivery appointments. (*Temporary low-profile locking casters are included on larger models to assist with delivery. While these casters will assist with majority of the load you will still need to lift the crate over any uneven surfaces or casters may become dislodged. Casters can be removed after delivery completion if desired.)

 

Returns/Damages:

All Dog Lady Dens & Designs, LLC orders are final sale. We have a strict no-return policy and reserve the right to replace or restore orders if necessary. If you believe you have received a defective/damaged or incorrect order, please contact Dog Lady Dens & Designs, LLC within 24 hours of receipt along with a photo of the defect or damages. Dog Lady Dens & Designs, LLC will contact you within three business days to discuss the best course of action to correct your order. Please note, we will need pictures of the order on the day of delivery. Have the delivery driver notate the damage on the “Bill of Lading”. We will need a copy of all information to file a claim for you. (*DO NOT send a return order with the delivery company. If any changes are required, our team will coordinate an exchange for you.)