Last updated April 27, 2021
IMPORTANT: ALL USERS MUST READ THESE TERMS
Dog Lady Dens & Designs, LLC attempts to be as accurate as possible when describing and portraying the products in our shop. However, Dog Lady Dens & Designs, LLC does not warrant that the product descriptions are error-free. Dog Lady Dens & Designs, LLC reserves the right to correct any listing inaccuracies without prior notice.
Our dens are handcrafted with care and attention to detail. All handmade items may contain visible variations or imperfections that make your den order unique! They have no effect on the functionality of our products. Please treat with care.
All Orders Are Final:
Dog Lady Dens & Designs, LLC processes orders upon receiving purchase confirmation. All orders are final once a purchase confirmation is submitted. We do not issue refunds for delays caused with shipping.
All orders include professional delivery service. Standard delivery is residential curbside service. White glove in-home delivery is available for an additional service fee. All orders are fully insured by our shipping company.
All Dog Lady Dens & Designs, LLC orders are final sale. We have a strict no-return policy and reserve the right to replace or restore orders in the event of shipping damage. If you believe you have received a defective/damaged item or incorrect order, you must contact Dog Lady Dens & Designs, LLC within 24 hours of receipt along with a photo of the defect or damages. Dog Lady Dens & Designs, LLC will contact you within three business days to discuss the defect or damages and the best course of action to correct it. If the item was damaged during shipping Dog Lady Dens & Designs, LLC reserves the right to replace or restore the piece of furniture.