Last updated August 1, 2019
IMPORTANT: ALL USERS MUST READ THESE TERMS
Use and Restrictions. The Site may be accessed and used only by individuals who can form legally binding contracts under applicable laws, who are 13 years of age or older, and who are not barred from using the Site under applicable laws. You acknowledge and agree that Dog Lady Dens, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of the Site.
Products Descriptions. In describing and portraying our products on the Site, Dog Lady Dens attempts to be as accurate as possible. However, Dog Lady Dens does not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. Dog Lady Dens reserves the right to correct any typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability from time to time without prior notice. In addition, you acknowledge that each product sold on the Site is handmade and unique, and that there may be variations in color and/or size, either now or over time, due to the difference in what you see on a computer screen versus in real life, the handmade nature of these products, and the materials used in the creation of these products. Also, you acknowledge that multiple orders of the same product may not be identical due to the handmade nature of these products.
All Orders Are Final. Dog Lady Dens tries to process orders within three business days of receiving the information and will give you an estimated ship date. All orders are final even if they are delayed once production begins on the product you ordered. We do not issue refunds for delays caused with shipping.
Defective/Damaged Items. If you believe you have received a defective/damaged item or incorrect order, you must contact Dog Lady Dens within 24 hours of receipt along with a photo of the defect or damages. Dog Lady Dens will contact you within three business days to discuss the defect or damages and the best course of action to correct it. If the item was damaged during shipping Dog Lady Dens reserves the right to replace or restore the piece of furniture.
Shipping. When you place an order on Dog Lady Dens, your order will be shipped to the address designated by you as long as that shipping address can accept packages. Dog Lady Dens may require verification of information prior to the acceptance and/or shipment of any order. Dog Lady Dens reserves the right, without prior notice, to limit the order quantity on any product or service, and/or to refuse service to any customer. Dog Lady Dens offers free shipping on all orders. If additional shipping is required we will update the customer before the item ships. All kennels are fully insured by our shipping company.
Delivery Date. You will be contacted by the delivery company prior to delivery to confirm that date and time of your delivery. All deliveries are made by freight companies, which operate slightly differently than standard couriers such as UPS and FedEx. Most freight companies require that an adult be present at the time of delivery and will not leave items without an adult over the age of 18 being able to sign for the shipment.
Non-Continental US/International Shipping. At this time Dog Lady Dens only offers free shipping to locations in the lower 48 United States through our Site. If you are outside of this area, please contact Dog Lady Dens for shipping availability.
Taxes. At this time, Dog Lady Dens only collects taxes from buyers with shipping and/or payment addresses in Texas. If you are outside Texas, you will be responsible for any/all taxes
Heavy Articles. Most of the items purchased through the site are extremely heavy. Please have at least two individuals available on the day of delivery to move your items as most freight companies will only delivery the items to your door. Our products are shipped fully assembled. Please do not drag your order as this can cause damage to the legs of the den.
Use of Products. All products are made with non-toxic materials. However, you should limit any chewing, licking, or other uses of our products by your animals. Dog Lady Dens is not responsible for any injury to your animal due to the misuse of the den or other animal furniture product such as damage to the structure of the product, damage to the area where your animal furniture product is stored and/or injury to your animal such as splinters, scratches, and/or other injuries.
Change in the Site, its Contents, and its Features. Dog Lady Dens reserves the right, at any time in our sole discretion, to modify, suspend, or discontinue the Site or any service, content, feature, or items offered through the site, with or without notice; change the equipment and/or programs necessary to access the site, charge fees in connection with the use of the site; modify and/or waive any fees charged in connection with the site; and/or offer opportunities to some or all users of the site. Dog Lady Dens may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics. You agree that Dog Lady Dens shall not be liable to you or to any third party should any of the foregoing occur with respect to the site. Further, Dog Lady Dens may request additional information at any time by you to update or enhance benefits and/or use of the site.
Copyright and Trademarks. The Site is owned and controlled by Dog Lady Dens and unless otherwise agreed in writing, all materials on our Site, including text, menus, graphics, information, content, images, illustrations, designs, icons, photographs, video clips, sounds, music, artwork, computer code, and other materials, and the copyrights, trademarks, trade dress, and/or other intellectual property rights in such materials (collectively, the “Content”), are owned, controlled, and/or licensed by Dog Lady Dens. ANY COPYING, DISTRIBUTING, TRANSMITTING, POSTING, LINKING, DEEP LINKING, OR OTHERWISE MODIFYING OF THIS WEBSITE OR ANY OF THE PAGES IN THE WEBSITE WITHOUT THE EXPRESS WRITTEN PERMISSION OF DOG LADY DENS IS STRICTLY PROHIBITED.
Use of Items. YOUR USE OF ANY ITEMS PURCHASED FROM THE SITE IS AT YOUR OWN RISK. IN NO EVENT WILL DOG LADY DENS BE LIABLE TO YOU FOR ANY DAMAGES CAUSED BY THE USE OF ITEMS. YOU TAKE FULL RESPONSIBILITY FOR THE USE OF ANY ITEM YOU BUY AND AGREE TO INDEMNIFY AND HOLD HARMLESS DOG LADY DENS FOR ANY INJURIES CAUSED BY THE USE OF SUCH ITEMS.
Electronic Communications. You consent to receive electronic communications from Dog Lady Dens either in the form of email sent to you at the email address listed on your account or by communications posted on the Site. You acknowledge and agree that any electronic communication in the form of such email or posting on the Site shall satisfy any legal requirement that such communication be in writing.